Canvas Online Support
Canvas online technical support is available 24/7 to all users.
Submit a Ticket: During business hours (Mon-Fri 8am-5pm): Use the Report a Problem link in the Canvas Help menu to submit a support ticket. Tickets are answered within 24 hours.
Call the 24/7 Canvas Support Hotline: Student Hotline 1-844-592-2200. Faculty Hotline: 1-833-291-3233
Canvas Guides: Search the Canvas Student Guide for step-by-step instructions, videos, and more!
Drop-in Labs: Stop by the Distance Education office to discuss any Canvas questions. Thursdays,12-1 pm Learning Resource Center #170
For more information or to schedule an individual appointment for personalized assistance please submit a ticket via the COM Service Desk with a category of “Online Learning Support.”
MyCOM Portal Support
Online Learning Services and Resources
In addition to technical support, COM provides many support services and programs to meet your learning needs.
A complete listing of services available at COM is located on the Student Support Services Web Site.
Online learning students should contact the COM bookstore for assistance with course materials and book orders. Books are available for rent or sale, and eTextbooks are digital and downloadable. There are numerous shipping and delivery options available to students.
A counselor can provide guidance to online learning students, by helping them assess their suitability for online learning and connecting them to student support services.
The College of Marin Library offers thousands of online resources available 24/7. In addition, both Kentfield and Indian Valley campuses have libraries offering thousands of resources, including books, textbooks, magazines, newspapers, journals, DVDs, CDs, audiobooks, and more. College of Marin Library is part of MARINet, the library system for Marin County, so students can pick up and drop off these and other items at any library in Marin County using a public library card or a College of Marin library card. College of Marin Library offers quiet spaces to study individually and in groups, plus plenty of computers, printers, and copiers. Librarians are available to help with your research face-to-face, by telephone and online.
Student Accessibility Services (SAS)
SAS at College of Marin provides equal access to education to students with a wide range of permanent and temporary disabilities including learning disabilities, chronic health conditions, psychological disabilities, acquired brain injuries as well as mobility, vision, and hearing impairments.
Tutoring and Learning Support Online
- Ask NetTutor: Connect to a live tutor for immediate assistance.
- NetTutor Q&A Center: Drop off a question and receive feedback from a tutor.
NetTutor Paper Center: Submit your paper, lab report, or technical writing for review.
To access NetTutor, log into your online course and click the NetTutor link located on the main course navigation menu.
The Online Writing Center
Free online writing tutoring is available to all currently enrolled COM students. The Online Writing Center (OWC) is open 24/7 and is staffed with experienced COM tutors—instructional specialists and English instructors—who help students with their questions. The site includes helpful grammar and composition links, as well as instructional materials about all aspects of the writing process. The COM writing tutors can help you with:
- Writing assignments for all college subjects
- Brainstorming, essay and paragraph organization, idea development, research, and grammar
- College entrance essays, UC/CSU applications
- Scholarship applications
- Resumes and cover letters
Accessing the OWC
All COM students and faculty can self-register to access the OWC in Canvas. View the OWC Canvas Access and Posting Instructions.
Students and faculty can access the OWC in Canvas by using the link in the OWC block under the Services tab in the portal or by following these instructions:
- Click the Canvas link located in the Quick Links menu on the left side of the screen.
- In Canvas, click the Help icon (the question mark) on the main navigation menu.
- Click the Online Writing Center link.
- Click the Enroll in Course button.
Tutoring and Learning Support On-Campus
Tutoring and Learning Center
The Tutoring and Learning Center (TLC) at College of Marin offers free peer tutoring for currently enrolled students in a variety of subjects including biology, business, chemistry, foreign languages, medical assisting, math, and more! All tutors are faculty-recommended and have completed a course in tutor training.
There are several computer labs on Kentfield Campus and Indian Valley Campus for COM students to work on your academics, study, research, and write papers. Use this guide to find your way around the computer labs and Tutoring and Learning Center on campus.