Student Support Services

Canvas help iconCanvas Online Support

Canvas online technical support is available to all users.

Submit a Ticket: During business hours (Mon-Fri 8am-5pm): Use the Report a Problem link in the Canvas Help menu to submit a support ticket. Tickets are answered within 24 hours.

Call the Hotline: After business hours (Mon-Fri 5pm-8am, weekends & holidays): Call the Canvas Student Hotline 1-844-592-2200.

Canvas Guides: Search the Canvas Student Guide for step-by-step instructions, videos, and more!

Drop-in Labs: Stop by the Distance Education office to discuss any Canvas questions. Thursdays,12-1 pm Learning Resource Center #170

For more information or to schedule an individual appointment for personalized assistance please submit a ticket via the COM Service Desk with a category of “Online Learning Support.”

MyCOM lock iconMyCOM Portal Support

For assistance accessing the MyCOM Portal, please submit a ticket via the COM Service Desk or view the IT Support Web Site.


Online Learning Services and Resources 

In addition to technical support, COM provides many support services and programs to meet your learning needs.

A complete listing of services available at COM is located on the Student Support Services Web Site.  

Book iconCOM Bookstore

Online learning students should contact the COM bookstore for assistance with course materials and book orders. Books are available for rent or sale, and eTextbooks are digital and downloadable. There are numerous shipping and delivery options available to students.

Bookstore Web Site

two discussion bubbleCounseling

A counselor can provide guidance to online learning students, by helping them assess their suitability for online learning and connecting them to student support services.

Ask a Counselor

Counseling Web Site

library iconLibrary Services

The College of Marin Library offers thousands of online resources available 24/7. In addition, both Kentfield and Indian Valley campuses have libraries offering thousands of resources, including books, textbooks, magazines, newspapers, journals, DVDs, CDs, audiobooks, and more. College of Marin Library is part of MARINet, the library system for Marin County, so students can pick up and drop off these and other items at any library in Marin County using a public library card or a College of Marin library card. College of Marin Library offers quiet spaces to study individually and in groups, plus plenty of computers, printers, and copiers. Librarians are available to help with your research face-to-face, by telephone and online.  

Library Web Site
Get Started Guide
Ask A Librarian 

accessibility iconStudent Accessibility Services (SAS)

SAS at College of Marin provides equal access to education to students with a wide range of permanent and temporary disabilities including learning disabilities, chronic health conditions, psychological disabilities, acquired brain injuries as well as mobility, vision, and hearing impairments.

Student Accessibility Services Web Site

Tutoring and Learning Support Online

NetTutor logoNetTutor

  • Ask NetTutor: Connect to a live tutor for immediate assistance.
  • NetTutor Q&A Center: Drop off a question and receive feedback from a tutor.
  • NetTutor Paper Center: Submit your paper, lab report, or technical writing for review.

To access NetTutor, log into your online course and click the NetTutor link located on the main course navigation menu.

pencil and check-markThe Online Writing Center

Free online writing tutoring is available to all currently enrolled COM students. The Online Writing Center (OWC) is open 24/7 and is staffed with experienced COM tutors—instructional specialists and English instructors—who help students with their questions. The site includes helpful grammar and composition links, as well as instructional materials about all aspects of the writing process. The COM writing tutors can help you with:

  • Writing assignments for all college subjects
  • Brainstorming, essay and paragraph organization, idea development, research, and grammar
  • College entrance essays, UC/CSU applications
  • Scholarship applications
  • Resumes and cover letters
Accessing the OWC

All COM students and faculty can self-register to access the OWC in Canvas. View the OWC Canvas Access and Posting Instructions.

Students and faculty can access the OWC in Canvas by using the link in the OWC block under the Services tab in the portal or by following these instructions:

  • Click the Canvas link located in the Quick Links menu on the left side of the screen.
  • In Canvas, click the Help icon (the question mark) on the main navigation menu.
  • Click the Online Writing Center link.
  • Click the Enroll in Course button.

Additional information can be found on the Tutoring and Labs Website. If you need help, please send an e-mail to esheofsky@marin.edu or visit the Writing Center in LC 120.



Tutoring and Learning Support On-Campus

Tutoring and Learning Center

The Tutoring and Learning Center (TLC) at College of Marin offers free peer tutoring for currently enrolled students in a variety of subjects including biology, business, chemistry, foreign languages, medical assisting, math, and more! All tutors are faculty-recommended and have completed a course in tutor training.

Tutoring and Learning Center Web Site

Tutoring Labs 

There are several computer labs on Kentfield Campus and Indian Valley Campus for COM students to work on your academics, study, research, and write papers. Use this guide to find your way around the computer labs and Tutoring and Learning Center on campus.

Tutoring and Labs Web Site


Links to Additional Student Services