Canvas Online Support
Canvas online technical support is available 24/7 to all users.
- Call the 24/7 Canvas Support Hotline: Student Hotline 1-844-592-2200. Faculty Hotline: 1-833-291-3233
- Submit a Ticket: During business hours (Mon-Fri 8am-5pm): Use the Report a Problem link in the Canvas Help menu to submit a support ticket. Tickets are answered within 24 hours.
- Canvas Guides: Search the Canvas Student Guide for step-by-step instructions, videos, and more!
- Drop-in Labs: Stop by the Distance Education office to discuss any Canvas questions. Thursdays,12-1 pm Academic Center #220
For more information or to schedule an individual appointment for personalized assistance please submit a ticket via the COM Service Desk with a category of “Online Learning Support.”
MyCOM Portal Support
Online Learning Services and Resources
Canvas Student Support Hub
In addition to technical support, COM provides many support services and programs to meet your online learning needs. You can access many of the services listed on this page directly in the Canvas Student Suppport Hub (MyCOM login required).
Online learning students should contact the COM bookstore for assistance with course materials and book orders. Books are available for rent or sale, and eTextbooks are digital and downloadable. There are numerous shipping and delivery options available to students.
A counselor can provide guidance to online learning students, by helping them assess their suitability for online learning and connecting them to student support services.
The College of Marin Library offers thousands of online resources available 24/7. In addition, both Kentfield and Indian Valley campuses have libraries offering thousands of resources, including books, textbooks, magazines, newspapers, journals, DVDs, CDs, audiobooks, and more. College of Marin Library is part of MARINet, the library system for Marin County, so students can pick up and drop off these and other items at any library in Marin County using a public library card or a College of Marin library card. College of Marin Library offers quiet spaces to study individually and in groups, plus plenty of computers, printers, and copiers. Librarians are available to help with your research face-to-face, by telephone and online.
Student Accessibility Services (SAS)
SAS at College of Marin provides equal access to education to students with a wide range of permanent and temporary disabilities including learning disabilities, chronic health conditions, psychological disabilities, acquired brain injuries as well as mobility, vision, and hearing impairments.
- Ask NetTutor: Connect to a live tutor for immediate assistance.
- NetTutor Q&A Center: Drop off a question and receive feedback from a tutor.
NetTutor Paper Center: Submit your paper, lab report, or technical writing for review.
To access NetTutor, log into your online course and click the NetTutor link located on the main course navigation menu.
Online Writing Center (OWC)/Reading and Writing Lab (RWL)
Free online writing tutoring is available to all currently enrolled COM students through the Reading and Writing Lab (RWL). The RWL's Online Writing Center (OWC) is open 24/7 and is staffed with experienced COM tutors—instructional specialists and English instructors—who help students with their questions. The site includes helpful grammar and composition links, as well as instructional materials about all aspects of the writing process. The COM writing tutors can help you with:
Writing assignments for all college subjects
Brainstorming, essay and paragraph organization, idea development, research, and grammar
College entrance essays, UC/CSU applications
Resumes and cover letters
Accessing the Online Writing Center
All COM students and faculty can self-register for the OWC in the Canvas through the Canvas Student Support Hub using the link on the Online Writing Center page.
To access the OWC page in the Student Support Hub follow these instructions.
- Log into Canvas (MyCOM login username/password required)
- Click the Student Support icon located on the main navigation menu
- Click the Online Writing Center link
- Click the Enroll/Submit a Paper link
- Click the Enroll in course button
Vist the OWC Tutoring Student Guidelines to learn more about submitting your paper online.
If you have questions about using or posting to the OWC, please visit the Reading and Writing Lab in PV4; the Instructional Specialists there can help you.
Beth Sheofsky, RWL/OWC Coordinator
(415) 457-8811 ext. 7609
Tutoring and Learning Support On-Campus
Tutoring and Learning Center
The Tutoring and Learning Center (TLC) at College of Marin offers free peer tutoring for currently enrolled students in a variety of subjects including biology, business, chemistry, foreign languages, medical assisting, math, and more! All tutors are faculty-recommended and have completed a course in tutor training.
There are several computer labs on Kentfield Campus and Indian Valley Campus for COM students to work on your academics, study, research, and write papers. Use this guide to find your way around the computer labs and Tutoring and Learning Center on campus.