Student Support Services

Canvas Support

In-person and online technical support is available for all Canvas users. You may also wish to visit our COM Canvas FAQs or the Canvas Student Guide for additional information. 

Drop-in Labs

Drop-in to discuss any Canvas questions.

Day: Thursdays 
Time: Noon to 1 PM
Location: LC 170

For more information or to schedule an individual appointment for personalized assistance contact SLince@marin.edu

Canvas Online Support

If you need assistance with Canvas log into Canvas and click on the Help icon located on the left navigation menu. From the help menu, you can search the Canvas Student Guides for frequently asked questions or send a message to your instructor using the Ask Your Instructor a Question link.

For Canvas technical support you have the option to file a ticket for a personal response from our support team. Click the Report a Problem link and complete the required form. Support tickets are reviewed during business hours (M-F 8am-5pm).

For after-hours support (M-F 5pm-8am and weekends), please call the Canvas Hotline 1-844-592-2200.

MyCOM Portal Support

For assistance accessing the MyCOM Portal, send an email to helpdesk@marin.edu or view the IT Support Web Site.


Online Learning Services and Resources 

In addition to technical support, COM provides many support services and programs to meet your learning needs.

A complete listing of services available at COM is located on the Student Support Services Web Site.  

COM Bookstore

Online learning students should contact the COM bookstore for assistance with course materials and book orders. Books are available for rent or sale, and eTextbooks are digital and downloadable. There are numerous shipping and delivery options available to students.

Store telephone: 415.485.9394
Bookstore Web Site

Counseling

A counselor can provide guidance to online learning students, by helping them assess their suitability for online learning and connecting them to student support services.

Ask a Counselor

Counseling Web Site

Library Services

The College of Marin Library offers thousands of online resources available 24/7. In addition, both Kentfield and Indian Valley campuses have libraries offering thousands of resources, including books, textbooks, magazines, newspapers, journals, DVDs, CDs, audiobooks, and more. College of Marin Library is part of MARINet, the library system for Marin County, so students can pick up and drop off these and other items at any library in Marin County using a public library card or a College of Marin library card. College of Marin Library offers quiet spaces to study individually and in groups, plus plenty of computers, printers, and copiers. Librarians are available to help with your research face-to-face, by telephone and online.  

Contact: 415.485.9475
Library Web Site
Get Started Guide
Ask A Librarian 

Student Accessibility Services (SAS)

SAS at College of Marin provides equal access to education to students with a wide range of permanent and temporary disabilities including learning disabilities, chronic health conditions, psychological disabilities, acquired brain injuries as well as mobility, vision, and hearing impairments.

Student Accessibility Services Web Site

Tutoring and Learning Center

The Tutoring and Learning Center (TLC) at College of Marin offers free peer tutoring for currently enrolled students in a variety of subjects including biology, business, chemistry, foreign languages, medical assisting, math, and more! All tutors are faculty-recommended and have completed a course in tutor training.

Contact: AskTutoring@marin.edu
Tutoring and Learning Center Web Site

Tutoring and Labs On-Campus

There are several computer labs on Kentfield Campus and Indian Valley Campus for COM students to work on your academics, study, research, and write papers. Use this guide to find your way around the computer labs and Tutoring and Learning Center on campus.

Tutoring and Labs Web Site

The Writing Center

Free online writing tutoring is now available to all currently enrolled College of Marin students. The Online Writing Center (OWC) is staffed with experienced COM tutors—instructional specialists and English instructors—enabling students to address their writing questions online, 24/7.  While tutors do not proofread or edit students' work, they do provide assistance to students who are working to correct their patterns of errors and who need help with essay mechanics.

The COM writing tutors can help you with:

  • Writing assignments for all college subjects
  • Grammar, idea development, organization, and research
  • College entrance essays, UC/CSU applications
  • Scholarship applications
  • Resumes and cover letters
Accessing the OWC

All COM students and faculty can self-register to access the OWC in Canvas. View the OWC Canvas Access and Posting Instructions.

Complete the following steps to access the OWC:

  1. Login to Canvas at marin.instructure.com
  2. Enter your MyCOM username and password
  3. Click the Help icon on the left menu
  4. Click the Online Writing Center link.
  5. Click the Enroll in Course  button.
OWC Orientations

Faculty may also request an Instructional Specialist to visit your class and give an orientation for your students, so they can find out about the OWC and how to access it. Orientations can range from 10-20 minutes, depending on your class schedule and your students' needs. Please complete the following form and email to esheofsky@marin.edu to schedule your Orientation: Instructor Request Form OWC Orientation.

Additional information can be found on the Tutoring and Labs Web Site. If you need help, please send an e-mail to esheofsky@marin.edu or visit the Writing Center in LC 120.


Links to Additional Student Services