Instructional Continuity Resources and Support

Continue Learning Remotely

• Getting Tech Ready

Student Canvas Support

• Visit the Canvas Support Guides
• Visit the COM Canvas Quick Start and FAQ
• Call Student Canvas Support 24/7: 1 (844) 592-2200

Student ConferZoom/Zoom Support

• Learn how to join a Zoom meeting
• Basic Zoom meeting control
• Screen sharing in Zoom

Access Canvas and Zoom with Mobile Devices

You can download the Canvas and Zoom apps on your mobile devices to access course materials on the go and receive critical announcements from your instructors.

Download Canvas app for iPhone | Android 
Download Zoom app for iPhone | Android

Faculty Remote Instruction Support

Quick Tips for Remote Instruction

• If you are not already in the Canvas Instructor Resources, please add yourself so that you can access basic Canvas tips and the Instructional Continuity Module.
• Only use District-supported technology tools (Canvas, Zoom, VoiceThread, Turnitin, MyCOM email, and other academic technology) to ensure students’ privacy.
• Establish a communication plan with students using the above resources
• If you don’t feel comfortable recording your lectures, there following resources may be useful:
• Ted Talks
• The Conversation
• NPR
• YouTube
• Reach out to your Canvas Department Mentors

Faculty Canvas Training and Support

• For course and content design or assistance with integration of tools such as Zoom, VoiceThread, and Turnitin: 
  Schedule an appointment with Stacey Lince, instructional designer, should you need assistance with your content in Canvas.
• New to Canvas? Access the following resources:
  • Canvas Quick Start for New User
  • ​Introduction to Teaching with Canvas - Self-Paced
• For basic canvas support issues such as broken links or content not behaving as expected, please call Faculty Canvas 24/7 Support:1 (833) 291-3233

Faculty ConferZoom/Zoom Training and Support

• How to integrate Zoom and Canvas
• CVC-OEI Resources - Emergency Preparedness Resources

ConferZoom SUPPORT GUIDES

• ConferZoom Quick Guide
• ConferZoom Guides
• ConferZoom Student Guides
• ConferZoom Resources

Set Up Captioning for Your Lectures

Contact COM Student Accessibility Services (SAS)

Contact Student Accessibility Services (SAS) to request captioning services: [email protected]

Enable Audio Transcription in Zoom

Audio Transcription can act as a temporary accessibility solution while videos are being captioned otherwise. It is always a good idea to turn it on.

See video: How to enable closed captioning

1. Sign into ConferZoom web portal, and click Meeting Settings from the side navigation. Then click on the Recording tab.
2. From the Recording tab, navigate to the Cloud recording option and verify that the setting is enabled.
3. If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
4. Click the Audio Transcript checkbox to enable it, then click Save to confirm the change.

Live Captioning

You can Request Live Captioning, but you need to do it 5 Business days before your ConferZoom meeting or lecture.

Accessibility of Online Materials

When delivering course content online, consider whether students with disabilities such as blind and low vision, deaf and hard of hearing, or color blindness will have equal access to your materials. Contact the Instructional Accessibility Specialist for consultation and help.